Privacy policy

This policy explains how personal data is processed when you contact Zooterapias through this website. Last updated: 9 November 2026.

1. Data controller

Ana Güimil Parra, trading name zooterapias.com, tax identification number (NIF) 52593590L.
Professional address: Carrer d’Orient, 78, 08172 Sant Cugat del Vallès, Barcelona, Spain.
Email: anaguimil@zooterapias.com.

2. Data collected

The contact form asks for your first name, last name, phone number, email address and the message you choose to send. Technical data necessary to receive and protect communications is also processed, such as IP addresses and server access logs.

Provide only the data needed for your enquiry. The general form is not intended to collect clinical records or other particularly sensitive information. If an intervention requires additional information, specific information about its processing will be provided beforehand.

3. Purposes and legal basis

• Responding to enquiries: handling requests for information about therapy, training, advice and activities. The legal basis is your consent when submitting the form and, when you request a proposal or service, steps taken at your request prior to entering into a contract.
• Managing the professional relationship: if you book a service, processing the data necessary to provide it and meet the relevant legal obligations.
• Security and operation: managing incidents and preventing misuse of the website on the basis of the legitimate interest in maintaining a secure service.
• Non-essential cookies: only on the basis of your choice in the cookie panel. Read the Cookie policy.

Submitting an enquiry does not automatically subscribe you to an advertising list. Any subscription offered must have its own information and consent mechanism.

4. Retention periods

Enquiries are retained for the time needed to respond and provide the requested follow-up. Where a contractual relationship exists, data is retained for its duration and subsequently for the statutory retention periods and any potential liabilities. Data that must be retained by law will have restricted access where appropriate.

5. Recipients and support services

Providers supporting website hosting, maintenance and email delivery may access the data necessary to provide those services, acting on behalf of the controller where applicable. Data may also be disclosed to public administrations or authorities where legally required.

Links to Instagram, YouTube and other external websites lead to services with their own policies. Review their privacy terms before interacting with them. Communications sent directly through those platforms are also governed by their rules.

6. Your rights

You may request access, rectification, erasure, objection, restriction and portability where applicable, and withdraw consent without affecting the lawfulness of earlier processing. Write to anaguimil@zooterapias.com, specifying the right you wish to exercise. Additional identifying information will only be requested if necessary to verify your identity.

A response will generally be provided within one month, subject to extensions allowed by law. You may also lodge a complaint with the Spanish Data Protection Agency.

7. Children

This form is intended for adults and organisation representatives. Enquiries concerning children should be made by their legal representatives, without including sensitive data in the initial message.

8. Changes and contact

This policy will be updated if the website’s processing activities or features change. For questions about your data, contact the controller at the email address above.

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Protecting the form against spam

The contact form uses Google reCAPTCHA v3 to analyse technical and interaction signals and help detect automated or abusive submissions. This service protects the form; it does not replace acceptance of this policy or consent to handle your enquiry.